Terms of Use

These Terms of Use govern access to and use of the Inson3 app, its website, and related features. Read this document carefully before using the app.

This is a translation of the Portuguese original. If the two versions differ, the Portuguese version prevails.

1. Who is responsible

Inson3 is an app developed and provided by William de Oliveira Izidre, under the trade name Inson3, operating from Taboão da Serra, São Paulo, Brazil.

For questions, requests, or matters related to the app, write to [email protected].

In these Terms, the party responsible for the app may be called "Inson3", "we", or "our". The person who accesses or uses the app may be called "user" or "you".

2. Accepting these Terms

By downloading, installing, accessing, or using Inson3, you declare that you have read, understood, and agree to these Terms of Use and to the Privacy Policy.

If you disagree with any provision, do not use the app.

Use of Inson3 is also subject to the applicable terms of Apple, the App Store, iCloud, and the other Apple services the app relies on.

3. What Inson3 is for

Inson3 is a wellness and self-awareness tool built to help people who wake up during the night and want to relax and try to fall back asleep.

Features that may be offered include:

• recording the time you woke up;
• recording the likely reason you woke up;
• guided breathing and relaxation protocols;
• audio and sound playback;
• breathing animations;
• a check-in the following morning;
• a personal sleep diary;
• spotting recurring patterns;
• weekly reports;
• entry history;
• PDF export of reports;
• iCloud backup and sync;
• Shortcuts, widgets, controls, and other integrations iOS allows;
• other wellness features presented in the app.

Available features may vary according to the plan in use, the app version, the device, the iOS version, your location, the permissions you grant, and the capabilities Apple makes available.

4. A wellness product, not a medical one

Inson3 is a wellness and self-awareness app.

Inson3 is not:

• a medical device;
• a telemedicine service;
• a medical consultation;
• psychological or psychiatric treatment;
• a diagnostic tool;
• an emergency service;
• a substitute for professional care.

The app was not built to diagnose, treat, cure, manage, or prevent:

• insomnia;
• sleep disorders;
• anxiety;
• depression;
• sleep apnea;
• cardiovascular disease;
• respiratory disorders;
• hormonal conditions;
• neurological disease;
• any other disease or health condition.

The entries, patterns, reports, messages, and content shown in the app serve information and wellness purposes only. They are not a diagnosis, prescription, prognosis, medical recommendation, or individualized therapeutic guidance.

5. When to seek professional care

Do not use Inson3 to postpone or replace care from a physician, psychologist, or other qualified professional.

Seek professional guidance if you experience, among other signs:

• persistent difficulty sleeping;
• frequent awakenings;
• heavy daytime sleepiness;
• shortness of breath at night;
• a choking sensation;
• loud snoring;
• pauses in breathing;
• recurring palpitations;
• chest pain;
• fainting;
• intense anxiety episodes;
• significant mood changes;
• symptoms affecting your routine, work, or safety.

In an emergency, immediate risk, chest pain, severe difficulty breathing, loss of consciousness, or another serious symptom, contact your local emergency service right away. In Brazil, urgent care can be reached through SAMU at 192.

Inson3 does not monitor emergencies and does not send alerts to doctors, family members, or health services.

6. Breathing and relaxation exercises

The protocols Inson3 offers are general breathing, relaxation, and body-awareness practices. Results vary from person to person.

Stop the exercise immediately if you feel:

• dizziness;
• shortness of breath;
• pain;
• strong tingling;
• notable discomfort;
• faintness;
• worsening anxiety;
• any unexpected reaction.

Do not use Inson3 breathing or relaxation exercises while:

• driving;
• flying an aircraft;
• operating machinery;
• working at heights;
• swimming;
• bathing in a tub;
• doing anything that requires continuous attention;
• in any situation where drowsiness or distraction could cause an accident.

People with respiratory, cardiovascular, or neurological conditions, high-risk pregnancy, or other relevant clinical situations should talk to a health professional before doing breathing practices, especially when there is any doubt about safety.

7. Individual results

Inson3 does not guarantee that you will:

• fall back asleep;
• fall asleep faster;
• improve your sleep quality;
• reduce anxiety;
• stop waking up during the night;
• show clinical improvement;
• obtain any specific result.

Sleep and wellbeing depend on many personal and external factors, including physical health, mental health, environment, noise, temperature, medication, food, caffeine, alcohol, routine, light exposure, stress, medical conditions, and individual habits.

A lack of results does not necessarily mean the app has failed.

8. Entries you record

Inson3 lets you record information about your sleep experience, including:

• the time you woke up;
• the reason you believe woke you;
• how you felt on waking;
• your attempt to fall back asleep;
• the check-in result;
• personal notes;
• other data offered on the app screens.

These entries reflect your personal perception and are not clinical measurements.

You are responsible for the accuracy of what you record, for reviewing the data you enter, for keeping entries current, and for deciding which information you want to store.

Inson3 may generate summaries or patterns from these entries, but you should not read them as medical conclusions.

9. Reports and patterns

The app may show reports, statistics, and simple readings, such as:

• typical wake-up time;
• most frequent reason;
• number of entries;
• how often certain events happen;
• your perception of how long it took to fall back asleep;
• comparisons between periods;
• a weekly summary.

These results come from the information you provide. Reports may be incomplete, imprecise, or fail to represent your real condition.

Inson3 performs no clinical validation of the data, and you should not use it as your only source for health-related decisions.

You may show the reports to a health professional, but only that professional can judge their clinical relevance.

10. Personal use

Inson3 is meant for personal, individual use.

Do not share your Apple account, device, entries, or subscription benefits commercially or fraudulently.

Do not use the app to record or track someone else's information without authorization. If you use Inson3 to help another person, respect that person's privacy, autonomy, confidentiality, and rights.

The app was not built for professional monitoring of patients, clients, or groups.

11. Eligibility and minors

Inson3 is intended primarily for people with the legal capacity to accept these Terms.

People under 18 should use the app only with the knowledge and supervision of their parents or legal guardians.

Inson3 does not replace evaluation by a pediatrician, psychologist, psychiatrist, or other professional responsible for caring for children and adolescents. The legal guardian should judge whether the content and practices suit the minor.

12. Offline use

Some Inson3 features work without an internet connection. A connection may still be needed to:

• download the app;
• validate or restore a subscription;
• sync data through iCloud;
• download additional content;
• reach the website;
• send messages to support;
• receive updates;
• use services that depend on Apple.

Saying the app works offline does not mean every feature will always be available without internet.

13. Local storage

Entries you record in Inson3 may be stored locally on your device.

You are responsible for:

• protecting the device with a passcode, password, or biometrics;
• preventing unauthorized access to the device;
• protecting your Apple ID;
• keeping the operating system updated;
• making backups when you want them;
• erasing the data before selling or transferring the device.

Removing the app may delete data stored only on the device. Export or keep a copy of anything you consider important before deleting the app or restoring the device.

14. iCloud backup and sync

When available in your plan, Inson3 may allow backup or sync through iCloud. In that case, Apple's infrastructure processes the data, tied to your iCloud account.

iCloud use depends on your Apple ID, device settings, available space, internet connection, availability of Apple services, and compatibility between versions.

Inson3 does not control Apple's infrastructure and cannot guarantee:

• immediate sync;
• uninterrupted availability;
• full recovery of your entries;
• absence of conflicts between devices;
• permanent compatibility;
• indefinite maintenance of the services.

The party responsible for Inson3 has no ordinary access, through the app, to the private content you store in your own iCloud.

15. Exporting reports

When the feature is available, you may export reports or entries, including as PDF.

An exported report may contain personal information or information about your sleep and wellbeing. Once exported, the file may leave the app's protected environment.

Security of the document then depends on where you choose to save, print, send, share, store, or transmit it.

Be careful when sharing reports through email, messaging apps, cloud services, shared devices, corporate networks, or public printers.

Inson3 is not liable for improper access caused by your voluntary sharing of the file or by storage in an environment you chose, except where a failure is demonstrably attributable to the app.

16. Deleting data

The app may offer features to erase entries or delete all local data.

Deletion may be permanent and irreversible when no valid backup exists. Data synced through iCloud may require its own removal steps, according to Apple and device settings.

Before deleting, export or keep whatever information you consider important.

17. Free plan

Inson3 may offer free features. The app will state what the free plan includes and its limits.

Free features may carry limits related to history period, number of protocols, number of sounds, report detail, exports, personalization, sync, and other functionality.

The free plan may change for future versions or new users, as long as we present the changes clearly and respect rights already acquired.

18. Inson3 Pro

Inson3 Pro is an optional plan that may include, as presented in the app:

• full history;
• detailed reports;
• custom protocols;
• additional sounds;
• PDF export of reports;
• iCloud backup;
• sync across devices;
• other features identified as Pro.

The definitive list of included features is the one shown on the purchase screen and in the App Store.

Pro features may vary according to the subscription type, app version, region, device, and technical availability.

19. Subscriptions

Inson3 Pro may be offered as a monthly or annual subscription, or in other forms presented in the app. Prices appear in the App Store before you confirm.

Apple processes subscriptions, tied to the Apple ID used for the purchase. Inson3 does not directly receive or store the full details of the card or payment method used in the App Store.

Unless stated otherwise, subscriptions:

• renew automatically;
• are charged by Apple;
• stay active until you cancel;
• renew for the contracted period;
• may have different prices and conditions by region.

20. Free trial

When offered, the free period lasts as stated on the purchase screen and in the App Store. The free trial may be available only to users eligible under Apple's rules.

By starting a free trial tied to an auto-renewing subscription, you authorize the charge after the period ends, unless you cancel within the applicable deadline.

Inson3 may send a reminder before the first charge, as announced in the app. That notice depends on notification permission, the device working properly, iOS settings, the correct trial start date, and technical availability.

The reminder is an added convenience and does not replace your responsibility to track the subscription in your Apple ID settings. A missing or failed notice does not cancel the renewal Apple processes.

Before starting the trial, check the length of the free period, the subscription price, the billing frequency, the estimated renewal date, and the cancellation instructions.

21. Automatic renewal

Unless the App Store states otherwise, the subscription renews automatically at the end of each period. Apple may charge within the operational window it sets before the new period begins.

To avoid renewal, cancel the subscription in your Apple ID settings within the deadline Apple states.

Deleting Inson3 from your device does not cancel the subscription. Neither does simply stopping using the app.

22. Cancellation

You can manage or cancel the subscription through the channels Apple provides. On iPhone, the path is usually:

Settings › [your name] › Subscriptions › Inson3 › Cancel Subscription

Wording and path may change with the iOS version.

After cancellation, access to Inson3 Pro may remain active until the end of the period you already paid for. Canceling prevents future renewals but does not automatically refund amounts already charged.

23. Refunds

Apple processes purchases and subscriptions. Submit refund requests through the channels Apple provides.

Apple may review approval or denial according to its policies, applicable law, the transaction records, and the circumstances of the request.

Nothing in these Terms excludes the rights Brazilian consumer law guarantees you.

When a payment is refunded, canceled, disputed, or revoked, access to the corresponding features may be suspended or removed.

24. Price changes

Subscription prices may change for future periods, following App Store rules and applicable law.

When required, Apple or Inson3 may ask you to confirm that you want to continue the subscription at the new price. A change should not produce a retroactive charge on periods already paid.

25. Restoring purchases

You can use the restore function to recover access to Inson3 Pro after reinstalling the app or switching devices.

Restoring usually requires the same Apple ID used for the purchase, an internet connection, availability of Apple services, an active subscription, and a compatible app version.

Restoring may fail if a different Apple ID is in use, the subscription has expired, the purchase was refunded, the payment was revoked, or Apple services are unavailable.

26. Notifications

Inson3 may send notifications about check-ins, entries, reports, the free trial, renewal, app features, and reminders you choose.

Delivery depends on external factors, including permission granted in iOS, Focus modes, notification settings, power saving, the device date and time, the state of the system, and changes Apple makes.

Inson3 does not guarantee that every notification will appear or arrive at a specific time. Do not rely on notifications alone to manage your subscription or make health-related decisions.

27. Shortcuts, Lock Screen and Action Button

Inson3 may offer access through widgets, the Lock Screen, Apple Shortcuts, the Action Button, system controls, and other iOS integrations.

These features depend on device compatibility, the system version, and the permissions you grant. Apple may change, restrict, or remove system integrations beyond Inson3's control.

You are responsible for setting up shortcuts correctly and for deciding whether you want quick access to the app on your device.

28. Audio and sounds

Inson3 may offer ambient sounds, narration, guided instructions, sound effects, and relaxation content. This content serves wellness purposes.

Set the volume to a comfortable and safe level. The app is not liable for discomfort or harm caused by excessive volume you chose.

Do not use headphones or audio in a way that prevents you from hearing alarms, warnings, people, or hazards around you.

29. Privacy and data protection

The Inson3 Privacy Policy describes how data is handled, and it forms part of these Terms.

Entries about sleep, perceived anxiety, symptoms, habits, or wellbeing may reveal personal information related to health. For that reason, protect your device, your exported files, and access to your Apple ID.

Inson3 does not use your personal entries for behavioral advertising, unless a future version states such a change expressly, presents the corresponding legal basis, and asks for consent where required.

Messages you send to support may contain your name, email address, technical information, screenshots, attachments, descriptions of symptoms or personal experiences, and other data you provide voluntarily.

We may use that information to answer your request, provide support, investigate failures, prevent abuse or fraud, comply with legal obligations, and exercise rights in administrative or judicial proceedings.

Do not send support:

• passwords;
• authentication codes;
• full card details;
• unnecessary documents;
• medical records;
• sensitive information the request doesn't require.

30. Device security

You are responsible for taking reasonable measures to protect your iPhone or iPad, your unlock code, your Apple ID, two-factor authentication, your backups, and your exported reports.

If the device is lost, stolen, lent, or shared, other people may reach your entries when the available protections are not set up properly.

31. App availability

We will make reasonable efforts to keep Inson3 available and working. We do not guarantee permanent, uninterrupted, or error-free operation, compatibility with every device, compatibility with every future iOS version, or independence from third-party services.

The app or a feature may become unavailable due to maintenance, fixes, technical failures, updates, iOS changes, changes in Apple services, network problems, legal requirements, security matters, or events beyond our control.

32. Updates

Inson3 may receive updates to fix bugs, increase security, improve performance, change the interface, adapt to new iOS versions, add features, remove technically unviable capabilities, meet legal requirements, and comply with App Store rules.

Some updates may be necessary for the app to keep working. Older versions may stop receiving support.

Whenever reasonably possible, we will clearly communicate relevant changes that affect paid features.

33. Changing or removing features

Certain features may change or disappear when they:

• become technically unviable;
• present a security risk;
• depend on a discontinued service;
• breach a legal requirement;
• stop being allowed by Apple;
• need replacing with an equivalent solution.

When a relevant change affects a paid feature, we will seek to preserve equivalent functionality whenever technically possible. Nothing in these Terms authorizes arbitrarily withdrawing rights consumers already acquired.

34. Discontinuation

Inson3 may be discontinued if maintaining it becomes technically, economically, or legally unviable.

In a planned permanent shutdown, we will seek to notify users with reasonable advance notice, allow export of entries where technically possible, provide guidance about active subscriptions, and respect the rights the law provides.

We cannot guarantee the permanent continuity of the app or of services that depend on Apple.

35. License

You receive a personal, limited, non-exclusive, revocable, non-transferable, and non-sublicensable license to use Inson3 on compatible devices tied to your account, under these Terms and the App Store rules.

The license transfers no ownership of the app or its elements to you.

36. Prohibited uses

You may not:

• use the app for any illegal purpose;
• violate third-party rights;
• copy or redistribute the app without authorization;
• sell, rent, or sublicense access;
• remove intellectual property notices;
• try to access code, systems, or data without authorization;
• exploit security flaws;
• interfere with how the app works;
• introduce viruses or malicious code;
• circumvent technical or commercial limits;
• reverse-engineer the app, except where the law expressly allows;
• use the Inson3 brand in a misleading way;
• suggest a partnership or sponsorship that does not exist;
• use the app as a professional diagnostic tool.

We may take reasonable measures to prevent illegal, abusive, or fraudulent use.

37. Intellectual property

Inson3 and its elements are protected by intellectual property law. This includes, among others: name, brand, logo, mascot, illustrations, visual identity, text, audio, sounds, narration, animations, reports, interfaces, structure, source code, compiled code, and website materials.

Using the app transfers no rights over these elements to you. Content belonging to third parties remains subject to the rights of its respective owners.

38. Suggestions and feedback

You may send suggestions, comments, or ideas about Inson3.

Sending them does not oblige Inson3 to implement the suggestion, pay you, keep the idea confidential, or credit you for general product improvements.

This provision transfers no rights to Inson3 over protected works or materials you send without specific authorization.

39. Third-party services

Some features may depend on third-party services, mainly Apple's. These may include the App Store, StoreKit, iCloud, notifications, Shortcuts, widgets, the audio system, biometric authentication, and iOS mechanisms.

Use of those services is also subject to the terms and policies of their providers. Inson3 does not control changes, outages, or decisions those third parties make.

40. Relationship with Apple

Apple is not responsible for the development, content, or support of Inson3, except for obligations its own terms or the law assign to it.

The party responsible for Inson3, not Apple, handles support related to how the app works.

Matters involving Apple ID, the App Store, billing, payment, renewal, refunds, and Apple services may be subject to Apple's own policies and procedures.

Apple and its subsidiaries may be considered beneficiaries of these Terms to the extent the applicable App Store rules require.

41. Limitation of liability

Inson3 is a supporting wellness tool and does not replace professional care.

To the fullest extent the law allows, we are not liable for losses arising solely from:

• incorrect information you recorded;
• reading the reports as a medical diagnosis;
• a decision to postpone professional care;
• expecting a specific result;
• using the exercises in an unsuitable situation;
• excessive volume you chose;
• notification failures caused by device settings;
• unavailability of Apple services;
• loss, theft, or defect of the device;
• using a different Apple ID;
• deleting the app without a backup;
• voluntarily sharing reports;
• incompatibility with an older system version;
• external factors that affect sleep.

No provision in these Terms excludes or limits liabilities that cannot legally be excluded.

Consumer rights remain intact, as does liability arising from willful misconduct, gross negligence, service defects, misleading advertising, security failures attributable to the provider, breach of a legal obligation, and other situations the law sets out.

42. No warranty

Inson3 is provided as available and within the applicable technical limits.

We do not guarantee that the app will meet every expectation, that there will be no failures, that every entry will be preserved in any situation, that you will reach a given result, that the app will stay compatible with every device forever, or that third-party services will remain unchanged.

This absence of warranty does not set aside the mandatory guarantees Brazilian law provides.

43. Your responsibilities

By using Inson3, you agree to:

• use the app responsibly;
• not replace medical care with the app;
• stop practices that cause discomfort;
• protect your device;
• keep your Apple ID secure;
• review your entries;
• take care of exported files;
• manage your subscription;
• respect third-party rights;
• comply with these Terms and the law.

44. Support

You can reach us by email at [email protected].

To help us analyze technical problems, your message can include the device model, the iOS version, the app version, a description of the failure, the steps you took, and screenshots without unnecessary sensitive data.

Sending a request does not guarantee that every suggestion will be implemented, that every incompatibility will be fixed, that you will get a clinical answer, that support will interpret symptoms, or that support will provide medical advice.

Do not use the support channel for emergencies.

45. Changes to these Terms

These Terms may be updated to reflect legal changes, technical changes, new features, commercial changes, Apple requirements, security improvements, and wording clarifications.

The date of the latest version appears at the top of the document. We will communicate relevant changes in the app or on the website whenever reasonably possible.

Changes will not retroactively reduce rights already acquired, nor set aside rights the law guarantees. When a change requires new consent, you may be asked to accept the updated version before continuing to use certain features.

46. Severability

If any provision is held invalid, illegal, or unenforceable, the remaining provisions stay valid.

The affected provision should be interpreted or replaced to the extent necessary to preserve its legitimate purpose and comply with the law.

47. No waiver

Tolerating a breach of an obligation does not waive any right or amend these Terms.

Not exercising a right immediately does not prevent exercising it later.

48. Governing law

These Terms are governed by the laws of the Federative Republic of Brazil, including the rules applicable to consumer relations, electronic commerce, personal data protection, internet use, and intellectual property.

49. Dispute resolution and venue

Before starting legal action, you may contact support to seek a direct solution.

Where a consumer relationship exists, the consumer keeps the right to bring a claim in the courts of their own domicile, as Brazilian law provides.

50. Contact

Send questions, requests, or notices about these Terms to:

• Inson3
• Responsible: William de Oliveira Izidre
• Location: Taboão da Serra, São Paulo, Brazil
• Email: [email protected]
• Website: https://inson3.com.br/

By using Inson3, you confirm that you have read and understood these Terms of Use.